Return your order

1. What should I do if I receive damaged products?
2. What guarantee(s) do you offer?
3. What should I do if I receive the wrong product?
4. What is your availability policy?
5. I want to cancel my order?


What should I do if I receive damaged products?
We certainly hope not. But just in case you did, here’s what you need to do.
If a product is damaged or broken you should inform us immediately. We will then make arrangements for the damaged product to be returned to us. We’ll investigate the cause of the defect and if we find it was of no fault from you we’ll gladly replace the item. Alternatively, if you prefer, we may refund you in full for the damaged or broken product.

What guarantee(s) do you offer?
If you have any gripes we’d like to know
All products are sold with a no quibble satisfaction guarantee. If you are not entirely happy with a product, please contact us with the reason for your unhappiness.
You will be issued with a returns number. Unfortunately, return delivery costs will be for your account. Once we’ve received the product, we will advise the supplier. The supplier’s solution is then up to their own discretion and Cape-Orange itself will not be held responsible for issuing a refund.

What should I do if I receive the wrong product?
If you receive the wrong product you should contact Cape-Orange immediately. We will check our system to see whether we’ve made a silly mistake. If this is the case, we will arrange to swap the ‘incorrect’ product for the one actually ordered. Fortunately, we’ll pay for our own mistakes and courier costs.

What is your availability policy?
The provision of goods and services by Cape-Orange is subject to availability. In cases of unavailability, Cape-Orange will refund the client in full within 30 days.

I want to cancel my order?
Are you sure?
Your order can be cancelled if you haven’t yet made payment for the order. Once you have made payment for an order, the order can only be cancelled within 24 hours of Cape-Orange receiving the payment or before the order has been dispatched, whichever is earlier. Once dispatched, the order can no longer be cancelled. Unfortunately, cancellation of a paid order will attract a 20% administration fee to cover costs associated with refunding you for the cancelled order. We sincerely hope you will understand.
Please tell us if you have any thoughts and suggestions about our returns & refunds policies. I’ll be glad to listen what you have to say. info@cape-orange.com